When we bought our Sienna we were forced to go from the cramped Used offices, past the fancy, spacious New showroom, to the financing department. We were not enticed to buy a new vehicle, although having two strollers in an office the size of a handicapped washroom stall in the Used side was a bit challenging. It had already been a long process of wheeling and dealing, and I said, "We’re just going to write you a cheque, do we really have to go and see this guy?" But there was no getting out of it.
The financing guy tried to entice us into financing through them, but we didn’t want to be stuck in a monthly payment without the option of putting big lump sums down on it and opted for using the line of credit that is built into our new mortgage. He didn’t pressure us too much about that.
Then came the pitch about the extra warranty. He laid out the price of a 2 year 40,000km powertrain warranty, with the price of the extra 2 year warranty next to it. He added up those numbers to give a total of $2,300. Then he said, "But Toyota says ‘no!". And he wrote down $1,600. And said again, "Toyota says ‘no’!" and wrote down "$1,301. He turned the page around to face us, like a magician finishing a trick, and we were meant to revel in the amazing deal we’d be getting by opting for the extra warranty.
Within seconds, I said, "But, we’re getting a 1 year 20,000km powertrain warranty included, so if you divide that first number in half and add the price of the 2 year extra warranty, that’s $1,700, so, you’re really only giving us $400 off." (That’s fast math.)
To which he turned the page, looked at the numbers and said, "Well, I guess you can look at it like that…" Then I asked him if that was the best price he could give us on the warranty. He said "Yes." (What happened to "Toyota says ‘no’!"?). So rather than give him the cheque there, we went home and deliberated on the warranty, and in the end decided not to get it. There have just been too many bills lately, so we’ll take a gamble. It’s a gamble either way. I sure hope this car isn’t a lemon. Have I said that before? I hope it behaves like a good little Toyota should.