I thought I’d blogged about the annoying mess we got into with our bank when we were offered to “up” our chequing account package to something fancier and FREE because we were such “loyal customers”, but I guess I didn’t. Long story short: I was terribly excited about free, unlimited banking. Then a lady at our branch said that that’s “impossible, we’d be out of business if we didn’t charge fees” (which Marc and I responded to in our heads with a resounding “BULL SHIT!”). When I wanted to go back to the old account fee she said that that was impossible. “Impossible?!” So I emailed our bank online — I was ready to go to the President I was so annoyed. Why should I be hosed out of double bank fees because you people make it sound like you’re offering something you’re not? In the end (and after several correspondences back and forth) it turns out that because we have a visa, mortgage, etc. with our bank we DO get our fees waived. Hooray for us! Then I see today that we’ve been charged the fees for the past two months. And this is what they got from me today. (Remember that old drug commercial with the egg and the frying pan? Well, “this is Dixie”. Cue the unbroken egg. “This is Dixie mad.” Break that egg on a hot pan and watch the mess get all fried up — all over the bank’s poor customer service representative somewhere in Ontario.)
I just saw on my account statement that we were charged the $11.95 account fee on October 24 and November 23. Why has the multi-product rebate not been put into place yet? Please refer to the below correspondencES to see how much time I have had to put into getting this into place. It was offered to me by a _____ Bank representative on the phone and should have been in place months ago, instead of all of the confusion. Please reimburse us for the two $11.95 amounts that have mistakenly come out of our account and have the multi-product rebate in place for December. I would ask to be reimbursed the interest I lost on that $23.90, but since you offer such low interest on chequing accounts, I won’t bother.
Thank you for your immediate action in this matter.
(I am so mean.)
(And, no, I didn’t end the email with “I am so mean.”)
(And while I’m in this mood, I may as well email Old El Paso about all of those broken taco shells that you get when you open the box…)